We ONLY replace items if they are defective or damaged, or store credit exchange, we do not provide cash refunds.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

Books

Consumption (BBs, Gas, etc.)

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Shipping

To exchange your product, you should mail your product to: Bang Bagn limited, No. 50 Stanley Street, 1st floor, Unit A, World Trust Tower, Central District, Hong Kong Island Hong Kong SAR China

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.