Shipping method:

1. Our web stores are mostly focused on sports goods. Our customer support team will notify you via phone, WhatsApp, or email if there is inadequate stock. During that period, you can get in touch with our customer support team to discuss the exchange or refund process.
   
   
2. “Pre-order Product” Owing to the extended waiting period, the items will be shown in the pre-order goods' description column. Notifications and the pre-order items will be sent out in batches in the order that the order was placed when they arrived.
   
   

Hong Kong area delivery:

Local Options:

1. Standard delivery service (Post Office)
2. Post office / Self-service iPostal Stations pick-up
3. SF Express (door to door)
4. SF Locker pick-up 
5. SF Station pick-up
6. Pick-up at shop

Standard delivery service (Post Office)

• Delivery areas include: Hong Kong Island, Kowloon, New Territories, and outlying islands.

• Please do not use a PO Box as your shipping address.

• Only one address may be used for each order. Please place separate orders with the appropriate addresses if you wish the product to be shipped to various places.

• Order processing: Depending on inventory, orders that have been successfully paid for typically take two to three working days to process and ship *(working days do not include Saturdays, Sundays, & public holidays)*.

• Normally, it takes 2-3 working days for a standard delivery service to reach its destination. It will take an extra 3-4 working days for orders placed in distant parts of Hong Kong to be delivered *(working days do not include Saturdays, Sundays, and public holidays)*

Post Office / Self-service iPostal Stations Self-Pickup

• You can enter the post office / Self-service iPostal Stations address in the address bar during checkout. (For the  Self-service iPostal Stations address, please refer to: Post Office official website)

• Verify again that the Hong Kong SAR phone number (+852) you entered is capable of receiving text messages from the Hong Kong SAR (SMS).

• Order processing: Depending on inventory, orders that have been successfully paid for typically take 2-3 working days to process and ship
  *(working days do not include Saturdays, Sundays, & public holidays)*.

• After being shipped, the items should typically reach the assigned post office or self-service iPostal Stations in two to three working days *(working days do not include public holidays, Saturdays, and Sundays)*. The post office will send an SMS message with a pickup password to the recipient's phone number.

• To pick up the items, customers can go to specific post offices or Self-service iPostal Stations, display the text message, or input the password on the message.

• After getting the SMS, please pick up the parcel within 48 hours. Please contact the post office customer care hotline at (+852) 2921 2222 with any questions regarding arrangements for late goods.
  
  
  
  
  

SF Express (door to door)

• Delivery areas include: Hong Kong Island, Kowloon, New Territories, and outlying islands.

• Only one address may be used for each order. Please place separate orders with the appropriate addresses if you wish the product to be shipped to various places.

• Normally, it takes 2-3 working days for a standard delivery service to reach its destination. It will take an extra 3-4 working days for orders placed in distant parts of Hong Kong to be delivered *(working days do not include Saturdays, Sundays, and public holidays)*

SF Locker pick-up

• You can enter the SF Locker address and SF Locker number in the address bar during checkout. (By the way, for the address of the SF Locker, please refer to: SF Express official website)

• Verify again that the Hong Kong SAR phone number (+852) you entered is capable of receiving text messages from the Hong Kong SAR (SMS).

• Normally, it takes 2-3 working days for a standard delivery service to reach its destination. It will take an extra 3-4 working days for orders placed in distant parts of Hong Kong to be delivered *(working days do not include Saturdays, Sundays, and public holidays)*

• After the orders are sent out, they will usually arrive at the designated SF Locker within 2-3 working days *(working days do not include Saturdays, Sundays, and public holidays)*.SF Express will send an SMS message with a pickup password to the recipient's phone number.

• To retrieve the merchandise, customers simply proceed to the assigned SF Locker and input the password.

• After getting the SMS, please pick up the parcel within 30 hours. Please contact the SF Express customer care hotline at (+852) 2730 0273 with any questions regarding arrangements for late goods.

• An SF Express Hong Kong "Shun Hui Yi" service fee of HK$10 will be assessed every 24 hours if a customer selects an SF Locker and does not finish the pickup within the first 24 hours of the courier successfully delivering the product to the locker. Every 24 hours, fees will be accumulated. SF Express has the right to update pertinent information and service prices. For up-to-date information, please visit the SF Express website or give them a call.

SF Station pick-up

• You can enter the SF Station address and number in the address bar during checkout. (By the way, for the address of the SF Locker, please refer to: SF Express official website)

• Verify again that the Hong Kong SAR phone number (852) you entered is capable of receiving text messages from the Hong Kong SAR (SMS).

• Order processing: Depending on inventory, orders that have been successfully paid for typically take 2-3 working days to process and ship (working days do not include Saturdays, Sundays, & public holidays).

• After being shipped, the items should typically reach the assigned SF Station in two to three working days (working days do not include public holidays, Saturdays, and Sundays). SF Express will send an SMS message with a pickup password to the recipient's phone number.

• To pick up the items, customers can go to specific SF Stations, display the text message, or the password on the message.

• Following the delivery of the pickup notice message, customers have two days to pick up their shipments at the assigned SF Express station. SF Express will retrieve any shipments that are past due. If you would like to reschedule pickup, please contact the customer care hotline at (852) 2730 0273.

• An SF Express Hong Kong "Shun Hui Yi" service fee will be assessed every 24 hours if a customer selects an SF Station and does not finish the pickup within the first 2 days of the courier successfully delivering the product to the locker. Every 24 hours, fees will be accumulated. SF Express has the right to update pertinent information and service prices. For up-to-date information, please visit the SF Express website or give them a call.

Pick-up at shop

• You can choose Pick-up at shop during checkout.

• Verify once more that the email address you provided is capable of receiving emails issued by Bang Bang.

• Order processing: Depending on inventory, orders that have been successfully paid for typically take 2-3 working days to process and ship *(working days do not include Saturdays, Sundays, & public holidays)*.

• Customers will receive an email notification for pickup when their order is prepared for pickup.

• In order to pick it up, please show the email notification of pickup to the store staff during Bang Bang office hours.

Delivery to international area:

• This website offers services for international delivery. To view the delivery range, please see the list of International Delivery Ranges.

• The post office calculates the shipping fee for overseas delivery after we pack the parcel. We will schedule delivery after charging the product price and the cost of international shipping simultaneously.
  
  
• As a Customer, you should understand that it is your responsibility to check local import laws and local tax regulations before purchasing this product/item.

• Our liability ends when the goods are delivered and the receipt is obtained. If the items are lost or destroyed after delivery, held by customs or law enforcement agencies or if they cannot be delivered to the specified address, we shall not be held liable. We will work with you to provide the necessary delivery receipts, but if there are any delivery issues, you will need to handle the matter person ally and at your own expense with the local post office.

• The recipient is going to be regarded as the importer of record and needs to follow all destination rules. The destination country or region (henceforth referred to as "the tax") may impose taxes (such as value-added tax, sales tax, import tax, goods and services tax), customs duties, and other fees on orders fulfilled outside of Hong Kong. This tax is collected when an international cargo arrives in the recipient's country, and recipients may be obliged to pay it. Additional costs for customs clearance must be paid by the recipient.

• For additional information about customs policies, please get in touch with your local customs office. You, as the registered importer, must assume the risk that the delivery date may be later than our initial estimate if you have to go through customs clearance processes.

• In certain nations or areas, customs officials could ask the importer of record to present a certain kind of identification before shipment. You may be requested for identification, such as a tax ID, CPF, or unique identification. Brazil, Chile, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey are among the nations that need identity verification.

• By selecting "Confirm" to finish the order process, you agree to pay any applicable taxes, surcharges, and import paperwork applications when the ordered products are shipped.

• If the merchandise is returned and rejected, the remaining amount will be credited to your payment account; shipping and handling costs will not be reimbursed. Please take note that we must accurately declare the value of the items (including the value of gifts) since paying surcharges, various taxes, registering the necessary goods with the destination of the shipment, or asking for an import license all require the import rules of the local country. Certain nations even require that, for customs clearance to occur, paperwork detailing the contents of the package—including its value—be affixed to its exterior. Please send an email to info@bangbang.com.hk or WhatsApp with any inquiries or special requests.

International Options:

1. e-Express
2. EMS (Standard)
3. Registered Airmail
4. Surface Mail
5. UPS (only for United States)

Delivery time overseas:

• e-Express -Usually takes 10-20 working days.
• EMS -Usually takes 2-18 working days
• Registered Airmail -Usually takes 5-20 working days
• Surface Mail -Usually takes 5-20 working days
• UPS (only for the United States) -Usually takes 1-7 working days

** We can only ship via surface mail if your order contains any compressed gas. **

Items that are not shippable:

• Battery
• Compressed container (sprayer / gas)
• Common flammable liquids / products

運送方式

1. 本網店大部分皆依現貨為主，如遇上貨量不足，閣下將會收到我們的客服人員發出的電郵 、Whatsapp 或 電話通知。可於屆時跟我們的客服人員溝通進行換貨或退款手續。
   
   
2. 【預購】貨品因等候時間較長，將會顯示於該預購貨品說明欄中，當預購貨品到貨時會跟據訂單的先後次序分批發出通知及貨品。
   
   

香港本地地區配送:

香港本地地區配送選項:

1. 標準配送服務 (郵局)
2. 郵局 / 自助智郵站自取
3. 順豐速運 (送上門)
4. 順便智能櫃自取
5. 順豐站自取
6. 店鋪自取

標準配送服務 (中國香港特別行政區及中國澳門特別行政區)

• 配送範圍包括：香港島、九龍、新界、離島。
• 請勿以郵政信箱作為送貨地址。
• 每份訂單只限送往一個地址。如要將貨品配送不同地址，請按不同地址分開下單。
• 訂單處理：確認付款成功後，一般訂單需時 2-3 個工作天 (工作天不包括星期六﹑日及公眾假期) 處理及寄出，視乎貨存而定。
• 於正常情況下，標準配送服務於 2-3 個工作天 (工作天不包括星期六﹑日及公眾假期) 內送抵收貨地址。香港偏遠地區的訂單，額外需時 3-4 個工作天 (工作天不包括星期六﹑日及公眾假期) 送達。

郵局 / 自助智郵站自取服務 (只限中國香港特別行政區)

• 客人可於結帳時輸入郵局 / 自助智郵站地址於地址欄。(自助智郵站地址可參考: 郵局官網)
• 請重覆確認所輸入的香港特別行政區電話號碼 (+852) 可以接收香港特別行政區文字短訊 (SMS)。
• 確認付款成功後，一般訂單需時 2-3個工作天 (工作天不包括星期六﹑日及公眾假期) 處理及寄出，視貨存而定。
• 貨品寄出後，一般於 2-3 個工作天 (工作天不包括星期六﹑日及公眾假期) 便可送抵指定的郵局 / 自助智郵站，收件人電話號碼會收到由郵局發出的取件密碼短訊。
• 顧客可前往指定郵局 / 自助智郵站，出示文字短訊或輸入短訊上的密碼以提取貨品。
• 請於收到短訊後 48 小時內提取貨品。有關逾期未取貨品之安排，請致電郵局客戶服務熱線 (+852) 2921 2222 查詢。
  
  
  
  
  

順豐速運 (送上門) (中國香港特別行政區及中國澳門特別行政區)

• 配送範圍包括：香港島、九龍、新界、離島。
• 每份訂單只限送往一個地址。如要將貨品配送不同地址，請按不同地址分開下單。
• 訂單處理：確認付款成功後，一般訂單需時 2-3 個工作天 (工作天不包括星期六﹑日及公眾假期) 處理及寄出，視乎貨存而定。
• 於正常情況下，順豐速運服務於 2-3 個工作天 (工作天不包括星期六﹑日及公眾假期) 內送抵收貨地址。香港偏遠地區的訂單，額外需時 3-4 個工作天 (工作天不包括星期六﹑日及公眾假期) 送達。

順便智能櫃自取服務 (只限中國香港特別行政區)

• 客人可於結帳時輸入順便智能櫃地址及順便智能櫃編號於地址欄。(順便智能櫃地址可參考: 順豐官網)
• 請重覆確認所輸入的香港特別行政區電話號碼 (+852) 可以接收香港特別行政區文字短訊 (SMS)。
• 確認付款成功後，一般訂單需時 2-3個工作天 (工作天不包括星期六﹑日及公眾假期) 處理及寄出，視貨存而定。
• 貨品寄出後，一般於2-3個工作天 (工作天不包括星期六﹑日及公眾假期) 便可送抵指定的順便智能櫃，收件人電話號碼會收到由順豐速運發出的取件密碼短訊。
• 顧客可前往指定智能櫃，輸入密碼以提取貨品。
• 請於收到短訊後30小時內提取貨品。有關逾期未取貨品之安排，請致電順豐速運客戶服務熱線 (+852) 2730 0273 查詢。
• 客戶選擇順豐智能櫃而未能於收派員成功派送到櫃的首 24 小時內完成取件，順豐香港將於往後每 24 小時收取港幣 10 元「順回益｣服務費用。費用將以每 24 小時為單位進行累計。順豐可能會修訂相關服務費用及細則，請瀏覽順豐官網或致電順豐客服瞭解最新詳情。

順豐站自取服務 (只限中國香港特別行政區)

• 客人可於結帳時輸入順豐站櫃編號及地址於地址欄。(順便站地址可參考: 順豐官網)
• 請重覆確認所輸入的香港特別行政區電話號碼 (+852) 可以接收香港特別行政區文字短訊 (SMS)。
• 確認付款成功後，一般訂單需時 2-3個工作天 (工作天不包括星期六﹑日及公眾假期) 處理及寄出，視貨存而定。
• 貨品寄出後，一般於2-3個工作天 (工作天不包括星期六﹑日及公眾假期) 便可送抵指定的順豐站，收件人電話號碼會收到由順豐速運發出的取件短訊。
• 顧客可前往指定順豐站，出示由順豐速運發出的取件短訊以提取貨品。
• 客戶需於通知取件短訊發出起 2 天內到指定的順豐站提取快件，逾期的快件由順豐速運回收。客戶請致電客戶服務熱線 (+852) 2730 0273，重新安排取件。
• 客戶選擇順豐站提取快件而未能於收派員成功派送到順豐站的首 2 天內完成取件，順豐香港將於往後每 24 小時收取相關「順回益｣服務費用。費用將以每 24 小時為單位進行累計。順豐可能會修訂相關服務費用及細則，請瀏覽順豐官網或致電順豐客服瞭解最新詳情。 

店鋪自取

• 客人可於結帳時選擇店鋪自取。
• 請重覆確認所輸入的電郵地址能夠成功收取由 Bang Bang 所發出的電郵。
• 確認付款成功後，一般訂單需時 2-3 個工作天 (工作天不包括星期六﹑日及公眾假期) 處理，視貨存而定。
• 當訂單已準備可供取貨時，顧客將會收取到可取貨通知電郵以供取貨。
• 收到可取貨通知電郵後，請於 Bang Bang 辦公時間內出示給店鋪職員以供取貨。

海外地區配送:

• 本網站提供海外配送服務，配送範圍請參考:  海外地區配送範圍清單
  
  
• 海外配送運費以最終完成包裹後郵局計算為準。我們會同時收取商品價格及海外運費，其後再安排配送。
  
  
• 作為客戶，您應該了解，您有責任在購買該產品/商品之前檢查當地進口法律和當地稅務法規。
  
  
• 當商品投遞及接到收據後，我們的責任已經完畢。如商品於投遞後遺失或毀損、被海關或執法機關扣留或無法送達指定地址，我們不會為此負上任何責任。如送件有任何問題，閣下需要自費直接跟香港或當地郵政局交涉，我們會合作提供所需投遞收據。
  
  
• 收件人將會被視為登記進口商，並且必須遵守目的地的所有法規。配送到香港以外的地方的訂單可能需要支付目的地國家/地區徵收的稅費（包括但不限於增值稅、銷售稅、進口稅、商品及服務稅）、關稅和其他費用 （以下被統稱為“該稅費”）。國際配送的收件人可能需要支付該稅費，而該稅費用會在貨件抵達收件人國家/地區時徵收。收件人必須支付通關時的額外費用。
  
  
• 關稅政策各不相同，請聯絡當地海關辦公室以獲得更多資訊。如果閣下需要進行通關程序，可能會晚於我們原本預計的配送時間，而閣下作為登記進口商須承擔這方面的風險。
  
  
• 某些國家或地區的海關辦公室會要求登記進口商提供特定形式的身分識別才能出貨。閣下可能需要提供身分識別碼，如唯一身分識別碼、CPF 或稅籍 ID。需要身分識別的國家/地區包括： 巴西、智利、厄瓜多、印度、以色列、秘魯、卡達、南非、南韓、台灣和土耳其。
  
  
• 如閣下按「確認」完成訂購程序，即表示接受並願意為付運訂購商品的一切附加費、稅項或進口文件申領事宜負責。
  
  
• 如商品遭拒收而退回，我們將不會退回運費及手續費，餘額將會直接退回至閣下的付款賬戶。注意: 因繳付附加費、各種稅項，或就有關商品向運送目的地登記或申請進口許可證等均牽涉到當地國家的入口法例，我們必須如實報上商品價值 (包括贈品價值)，而某些國家更規定必須 要將內載商品的詳情，包括商品價值的文件附在包裹外，以作清關之用。如有特殊要求或疑問，請聯繫我們：info@bangbang.com.hk /  WhatsApp

海外地區配送選項:

1. 易網遞 (e-Express)
2. 特快專遞 -標準服務 (EMS)
3. 空郵掛號 (Registered Airmail)
4. 平郵包裹 (Surface Mail)
5. UPS （僅限美國使用）

海外地區配送時間：*(工作天不包括星期六﹑日及公眾假期)*

• 易網遞 - 通常需要 10-20 個工作天
• 特快專遞 -標準服務 - 通常需要 2-18 個工作天
• 空郵掛號 - 通常需要 5-20 個工作天
• 平郵包裹 - 通常需要 20-50 個工作天
• UPS（僅限美國）- 通常需要 1-7 個工作天

*** 如果您的訂單包含任何壓縮氣體，我們只能透過平郵包裹運送***

不可運送的物品：

電池

壓縮容器（噴霧器）

常見易燃液體/產品