Return Policy

We ONLY replace items if they are defective or damaged, or store credit exchange, we do not provide cash refunds.

A 5% processing fee will be charged on all eligible cancellation of orders.

Orders that have been shipped cannot be modified or cancelled. 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Consumption (BBs, Gas, etc.)

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

To exchange your product, you should mail your product to:

Bang Bang limited
No.26, G/F, Kwong Wa Street, Mong Kok, Kowloon, Hong Kong.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over HK$500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.